Privacy Policy

1. Who We Are

TEKSPERT LTD ("TekSpert", "we", "us", "our") is a company registered in England and Wales. We operate the website tekspert.co.uk and are the data controller for personal information collected through this site.

For any privacy-related enquiries, please contact us at privacy@tekspert.co.uk.

2. What Data We Collect

We collect the following types of personal data:

Information You Provide

• Account data: Name, email address, phone number, and password when you create an account
• Order data: Delivery address, billing address, and payment details when you place an order
• Communication data: Messages and enquiries you send through our contact form
• PC build data: Component selections and saved configurations from our PC configurator

Information Collected Automatically

• Usage data: Pages visited, time spent on site, and navigation patterns
• Device data: Browser type, operating system, screen resolution, and IP address
• Cookie data: Session cookies for authentication and preferences (see section 6)

3. How We Use Your Data

We process your personal data for the following purposes:

• Order fulfilment: Processing, building, and delivering your custom PC
• Account management: Managing your user account and saved builds
• Customer support: Responding to enquiries, warranty claims, and support requests
• Fraud prevention: Detecting and preventing fraudulent transactions
• Legal compliance: Meeting our obligations under consumer protection and tax law
• Service improvement: Analysing usage patterns to improve our website and products

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:

• Contract: Processing necessary to fulfil our contract with you (e.g. processing orders)
• Legitimate interest: Processing necessary for our legitimate business interests (e.g. fraud prevention, analytics)
• Legal obligation: Processing required by law (e.g. tax records, consumer rights)
• Consent: Where you have given explicit consent (e.g. marketing communications)

5. Data Sharing

We may share your personal data with the following categories of third parties:

• Delivery partners: Courier services for order delivery
• Payment processors: Stripe for card payments; PayItMonthly for finance applications
• Hosting providers: Our web hosting and infrastructure providers
• Legal authorities: Law enforcement or regulatory bodies when required by law

We do not sell your personal data to any third party, nor do we share it with third-party advertisers.

6. Cookies

We use the following types of cookies:

• Essential cookies: Required for the website to function (authentication, shopping cart, security tokens). Cannot be disabled.
• Functional cookies: Remember your preferences such as theme and recently viewed items

We do not use third-party advertising or tracking cookies. No data is shared with advertising networks.

7. Data Retention

We retain your personal data for the following periods:

• Account data: For as long as your account is active, plus 12 months after deletion
• Order data: 7 years (required for UK tax and accounting law)
• Communication data: 2 years from the date of your last communication
• Usage/device data: 90 days

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restriction: Request we limit how we process your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interest

To exercise any of these rights, contact us at privacy@tekspert.co.uk. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including: encrypted connections (HTTPS/TLS), hashed passwords (bcrypt), role-based access controls, and regular security audits. We never store card details on our servers — all payment processing is handled by PCI DSS compliant providers.

10. Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact & Complaints

If you have any questions about this policy or wish to exercise your data rights, please contact us at privacy@tekspert.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection, at ico.org.uk.